Frequently Asked Questions
Everything you need to know about your MaiTai shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
MaiTai accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking link to monitor your package's journey from our warehouse to your doorstep.